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Australian Customers: Please feel free to use the secure online shopping cart (for credit card purchases). This is provided by PayPal.
However, if you prefer to pay by other means:
Please read the conditions, then download and print the order form below
Then simply fill it out and send it by:
Fax - (03) 9012 4552
(International customers please fax the international code + 61 3 9012 4552)
Email - sales@pawfectpets.com.au
Post - PO
Box 633
Brentford Square
Victoria, Australia 3131
PLEASE NOTE: The online paypal shopping cart calculates postage rates to Australia only. All international customers must email/fax their orders through. Please email us about any postage questions.
Conditions:
Payment
All prices are in Australian Dollars, and all payments need to be in Australian Dollars.
Besides using the online shopping cart, payments can be made by direct PayPal deposits, direct deposit, money order, or cheque. These details are available on the order form. Unfortunately due to a significant rise in our bank merchant fees, we no longer accept credit card payments other than those made through our online shopping cart. We apologise for the inconvenience...
Postage Prices
Within Australia:
Registered Post (1-5 business days)- $5.00 .................for orders of less than
$50.00
or FREE ..............for orders of $50.00 or more
We are not responsible for items lost in transit, however we'll do our best to
assist you in lodging a complaint with Australia Post if this does occur.
Express post is available upon request.
International Customers:
Please email
sales@pawfectpets.com.au for a
postage quote. Please note - the online shopping cart is for Australian
customers only.
If your ordered products are in stock, we post them within 1-3 working days. If the item is backordered, we will email you if dispatch will be longer than 1 week. Please allow longer delivery times for international orders.
Return & Exchange Policy
Sorry - no cash refunds. However, if the product is the wrong size, we will exchange it for the correct size (yet the customer is responsible for all postage costs associated with this). If this is the case, the original item purchased has to be in original condition. We reserve the right to determine whether or not the item is in its unused original condition.
If an item is defective please email us immediately (sales@pawfectpets.com.au) . We will exchange/refund it, and will reimburse you the postage costs associated with this. We reserve the right to determine whether an item is defective or damaged. We do not issue refunds if the damage is due to excessive wear from your pet.
All items are inspected by us before they are posted out, so if an item is damaged during postage, you may need to lodge a complaint with Australia Post.
If you are unhappy with a product, please email sales@pawfectpets.com.au. We strive to please, so if you're not happy, we're not happy.